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Manufacturing & Distribution

Upgrading and Developing New Lifeblood Software Using an Agile Approach

Eliminating redundant systems and expanding operational capabilities

Upgrading and Developing New Lifeblood Software Using an Agile Approach
Upgrading and Developing New Lifeblood Software Using an Agile Approach

Percipio partnered with the client to define a clear roadmap for elevating the customer experience and led a cross-functional supply chain team through two-week Agile sprints to design and deliver an entirely new system. Stakeholder and end-user insights were embedded directly into development, with continuous feedback from in-field users and internal testers informing a living roadmap that was regularly reassessed and refined.

This collaborative, Agile approach unlocked talent, creativity, and enthusiasm across the organization, creating an organic development rhythm that consistently delivered customer value while providing the business with real-time insight into customer needs and experiences. After 52 sprints, the client emerged as a strong Agile advocate. The resulting solution eliminated five redundant systems, significantly expanded operational capabilities, and improved efficiencies across the enterprise.

Beyond the software itself, the adoption of Agile had far-reaching impact—shifting the organization away from traditional project management and enabling the expansion of Agile practices into other areas of the business to drive greater productivity.

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Our client had grown into a $1B+ global company with 1,000 employees across 60+ countries, but its operations relied on five aging, disconnected systems resulting from years of acquisitions. High support costs and misaligned technologies created an urgent need for a modern, unified platform—starting with order management and invoicing. Recognizing Agile as a better way to build software, the client enlisted our expertise to guide their first Agile initiative and deliver a customized solution designed to better serve customers.
Challenges
  • Consolidating multiple homegrown, aging systems into a single, reliable platform
  • Adopting an Agile approach that required a significant cultural shift across the organization
  • Establishing robust feedback and continuous update loops with a diverse group of stakeholders
Services
  • Technology Leadership
  • Strategy & Execution
  • Risk Advisory
Solutions

Percipio partnered with the client to define a clear roadmap for elevating the customer experience and led a cross-functional supply chain team through two-week Agile sprints to design and deliver an entirely new system. Stakeholder and end-user insights were embedded directly into development, with continuous feedback from in-field users and internal testers informing a living roadmap that was regularly reassessed and refined.

This collaborative, Agile approach unlocked talent, creativity, and enthusiasm across the organization, creating an organic development rhythm that consistently delivered customer value while providing the business with real-time insight into customer needs and experiences. After 52 sprints, the client emerged as a strong Agile advocate. The resulting solution eliminated five redundant systems, significantly expanded operational capabilities, and improved efficiencies across the enterprise.

Beyond the software itself, the adoption of Agile had far-reaching impact—shifting the organization away from traditional project management and enabling the expansion of Agile practices into other areas of the business to drive greater productivity.

“Your impact on this organization will extend far beyond the application you are building. The company now wants to replicate what you have done to build equally successful teams throughout other departments. It has the potential to be transformative for this organization, and will be built on the success that your team has modeled.”

IT Director

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