- Cultural inertia in an organization accustomed to decentralized ownership
- Competing leadership priorities due to rapid growth and change
- Outdated business tools and processes
- Global pandemic introducing unprecedented demand
- Strategy & Execution
- Risk Advisory
- Technology Leadership
- Established common vision and aligned priorities
- Designed organization structure to enable scale
- Categorized recommendations along a short-, mid-and long-term timeline to enable smooth transition
- Developed actionable roadmap integrating IT and the business
During the COVID-19 pandemic, a major Oregon nonprofit faced a sharp increase in both demand for its services and the volume of donations it received. In response, the organization doubled in size over just two years. However, its IT function remained at pre-pandemic staffing levels and operating model. As a result, IT capacity and process maturity failed to keep pace with the nonprofit’s rapid growth, leading to inconsistent, inefficient, and error-prone business systems and workflows.
Percipio was engaged to assess the nonprofit’s current-state IT capabilities and develop actionable recommendations for a future state aligned with the organization’s Strategic Plan. The assessment included a comprehensive evaluation of applications, infrastructure, cybersecurity, IT service delivery, and organizational structure and staffing.
Using industry-standard assessment frameworks and best practices, Percipio partnered closely with nonprofit leadership to establish a shared vision, identify critical gaps, and prioritize improvement initiatives. The engagement resulted in a clear, phased roadmap outlining an optimized IT organizational model, targeted governance and process enhancements, and a stronger, more integrated partnership between IT and the business.
This roadmap equipped the nonprofit with the structure, capabilities, and clarity needed to support continued growth, adapt to change, and reliably deliver critical services during an unprecedented period of demand.
