- Lack of consistent understanding, ownership, accountability, and communication across the client organization
- Recent leadership and organizational changes created knowledge and process gaps
- Low accountability and visibility into the work needed to complete conversions
- Strategy & Execution
- People & Change
- Simplified and streamlined a complex process to improve visibility and throughput
- Updated roles and responsibilities and introduced operational best practices to improve team clarity and accountability
- Documented conversion objectives, attached performance metrics, and created a forum for open discussion
Percipio engaged stakeholders across the organization to identify improvements through the documentation of current processes, roles, and responsibilities. Insights from these discussions shaped a set of prioritized recommendations, which were refined in collaboration with leaders to ensure alignment with strategic goals. Working in partnership with the core client team, Percipio implemented the most critical changes, creating a more effective meeting structure, streamlining workflows, clarifying accountability, and embedding sustainable practices through a targeted change strategy.
The resulting optimizations to a critical conversion process achieved a 62% reduction in timeline and a 2200 basis point improvement in workflow accuracy—directly supporting world-class patient care and research. The Percipio team simplified and streamlined operations, clarified roles, and equipped staff with change management tools to ensure consistent execution. These improvements enhanced throughput, increased team effectiveness, and enabled the client to prioritize and deliver value in the future with a scalable framework.
