Retail & Consumer Products

Omnichannel operations expose every seam in an enterprise system, and the exposure worsens the longer a platform has been in place. Percipio led a Fortune 500 retailer off a 25-year-old ERP and onto cloud-based SAP S/4HANA, spanning 15+ distribution centers, 20 distinct business models, 13 WMS versions, and over 100 EDI accounts. We drove testing, cutover execution and post-launch stabilization, and built 200 training assets so people could actually work the new way.

Standing up a distribution center is among the most interdependent programs a retailer will run. Facilities, material handling equipment, enterprise systems, redesigned processes, and an operations transition customers must never notice all have to land together. For a global footwear brand we built the business case that won board approval for a $160 million investment, then activated an 800,000-square-foot greenfield facility on a nine-month timeline, the fastest DC standup in that client's history. It now processes 80% of their North American e-commerce orders.

Returns volume grows with sales, faster than most networks are built to absorb. Product that sits too long comes back to market discounted, donated, or destroyed, and the margin disappears quietly, at scale. Percipio helps clients treat returns as revenue recovery. For a footwear client we built the business case for a next-generation facility exceeding $500 million in value, activated the one-million-square-foot site, and designed a recycling operation inside it that converts unsellable product back into raw materials.

Large retail programs rarely fail on the technical merits. They fail because fifty people across several geographies and two or three vendors are each optimizing a different thing, and no one has an objective read on whether the program is healthy. Percipio designs and runs the operating model that prevents this: a project plan mapping critical path and true dependencies, disciplined governance, and a metrics-driven dashboard giving sponsors a real-time view of progress.