- First enterprise-scale transformation of this kind for the organization
- Limited emphasis on upfront planning due to a strong “get it done” culture
- Process complexity required significant customization beyond an off-the-shelf solution
- Manual reporting led to delayed and outdated operational insights
- Strategy & Execution
- Technology Leadership
- Risk Advisory
Percipio supported ERP design workshops to ensure alignment between the system integrator and process owners, helping all stakeholders reach a shared understanding. We documented the client’s current-state processes, identified key issues and risks, and designed future-state processes aligned with growth objectives and the capabilities of the new ERP and related applications.
Percipio also supported end-user testing and training, and documented and communicated process changes to stakeholders. By introducing relevant industry best practices, we helped the client implement greater efficiency, stronger controls, and clearly defined roles and responsibilities. The engagement resulted in redesigned operational and financial processes that were formalized and standardized across business lines and U.S. locations, establishing a scalable foundation for international expansion and subsequent system implementations.
